BILLING INFORMATION

Q: How am I charged?

All billing is done through EZ Tokens. Their program allows you to use your tokens as-you-go, so there is no charge for what you do not use. We have found this to be the premiere token billing system since it is handled through CCBill's secure service. You are NEVER REBILLED, and if you have any problems, their system allows us to help you out.

Q: How will this purchase show up on my credit card?
Your credit card will be discretely billed as "CCBill.com *ashle" if you purchase tokens with CCBill.

DOWNLOADING ISSUES

Before buying tokens, please disable your firewall or DAP and attempt to download this test file!

If it works, you should be able to download any and all photos and video clips without any problems.

Note: Please do not attempt to download large photo or video files if you are on an unstable connection. And if you do not have a DSL, T3, T1, CABLE MODEM, or ISDN LINE, DO NOT EVEN ATTEMPT TO DOWNLOAD ZIP FILES OVER 3MB!!!

Firewall Issues: If you experience the problem of receiving only a small file, or being sent to the sign-up page after clicking on the link to download the movie, you may be behind a firewall. You will have to temporarily disable the firewall to download the ZIP files.

Download Accelerator Issues: If the link to download sends you to another page (and not the zipfile), you have a download accelerator running in your browser. Here are a few articles on how to resolve this issue:

from speedbit.com

How can I uninstall Download Accelerator Plus?
To uninstall Download Accelerator Plus, either use the Uninstall utility under DAP's program group in the Start menu, or the Windows Control Panel "Add/Remove Programs" utility. The change will take effect after you restart your browser. NOTE: Please make sure to exit Download Accelerator Plus before starting the uninstall operation.

How can I temporarily disable Download Accelerator Plus?
Press the ALT key (while clicking on a hyperlink) in order to temporarily disable the browser integration of Download Accelerator Plus.

from miscrosoft.com

Error Message When You Try to Download a File: Download Accelerator Error

SYMPTOMS
When you start Microsoft Internet Explorer and attempt to download a file over the Internet, you may experience the following behavior:

* An additional toolbar is displayed in your browser window, and the File Download dialog box looks different than the Internet Explorer File Download dialog box.
-and-
* When you click Start Download in the Download File Info dialog box that is displayed on your screen, you may receive the following error message:
Retry the download of file name
When you click Retry Now , you may receive the message again. After you click Retry Now several times, you may then receive the following error message:
Download Accelerator Error
Connection to site failed: An invalid argument was supplied while trying to download file name
where file name is the name of the file that you are attempting to download.
As a result, you may be unable to download the file. CAUSE
This behavior can occur if Download Accelerator Plus from SpeedBit is installed on your computer.

To work around this issue, uninstall Download Accelerator Plus from your computer. To do this, follow these steps:

1. Click Start , point to Settings , and then click Control Panel .
2. Double-click Add/Remove Programs .
NOTE : Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.
3. In the Add/Remove Programs dialog box, click Download Accelerator Plus in the Currently installed programs list, and then click Change/Remove .
4. Click OK in response to the following message:
This uninstall must reboot your computer to replace/delete files that were in use. Press the OK button to reboot your computer.

Software

You will need Windows Media Player to watch the movie files. This is the movie viewer that all our videos are formatted in. You can download it for free from Microsoft.

You will also need WinZip or a similar program that can uncompress all the files you download from Ashley's Playroom, both photos and videos. You can download it for free from www.winzip.com.

Norton Internet Security
This program must be turned off to work with ez tokens.

FAQ

Download accelerators / "site suckers"?
Please do not use any utilities such as these to download your files. They will not work. The files can only be downloaded in one of two ways: either by clicking the link that is displayed after you make your purchase and letting it download to the default location, or by right-clicking (or control-clicking on Mac) and "saving target as."

Why zip up the files? Instead of charging you each time you view the photos or watch the videos, you actually download the files to your hard drive. You keep it for the one price you pay and then you can watch it whenever you want. Zipping it ensures that the file is downloaded to your machine, and not streamed off of our server.

How do you save the files? After you enter your username and password, the browser will prompt you that you are about to download a file. Take note of where you save the file. It is generally a good idea to copy it to your desktop. Once the transfer is complete, go to your desktop and double-click the file. Another window will open and you will see the movie by double clicking on the filename.

The pages aren't showing up?
We've heard of this problem a few times, and in fact it has happened to me. I found simply emptying your cache will solve this problem on Internet Explorer 5 and higher. It's located under your internet preferences.

PRIVACY

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
"We do not collect any customer information. Please see our payment processor's Privacy Policy concerning collected information".

I want to assure you that when you join Ashley's Playroom, your name will not be sold, bartered or distributed to anyone. This is a private club, and your anonymity will be respected. This site does not place cookies or intrude on your privacy whatsoever.

I want to assure you that this is a very important matter to me, if you have any questions concerning this, feel free to contact me.

Regards,
- Playroom Support